Regulamin

Terms and Conditions of the Online Store bijaki.pl

§ 1 Introductory Provisions

  1. The online store BIJAKI, available at the internet address bijaki.pl, is operated by Piotr Czysz conducting business activity under the business name Firma Handlowo-Usługowa Piotr Czysz, registered in the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP: 7841004862, REGON: 630364310.

  2. Operational address (Customer Service Office / Warehouse): Chmielniki 40, 86-060 Chmielniki (Kuyavian-Pomeranian Voivodeship), Poland.

  3. Sales Department Contact Details:

  4. These Terms and Conditions specify the rules for using the Online Store and the procedure for concluding Sales Agreements with the Customer via the Store.

§ 2 Definitions

  • Customer – a natural person, a legal person, or an organizational unit without legal personality but possessing legal capacity, making a purchase via the Store.

  • Seller – Firma Handlowo-Usługowa Piotr Czysz, with its registered seat in Łubowo, ul. Łubowo 34a, postal code 62-260, NIP: 7841004862, REGON: 630364310.

  • Store – the online store operated by the Seller at the internet address bijaki.pl, through which the Customer can place an Order.

  • Terms and Conditions – these regulations and rules of the Store.

  • Order – the Customer's declaration of intent submitted via the Order Form, directly aiming at the conclusion of a Product Sales Agreement with the Seller, specifying the type and quantity of the Products ordered.

  • Sales Agreement – a product sales agreement concluded between the Customer and the Seller via the Online Store.

  • Account – the Customer's account in the Store, where personal data, address details provided by the Customer, and information about the Orders placed by them are stored.

  • Registration Form – the form available in the Store that allows the creation of an Account.

  • Order Form – the form available in the Store enabling the submission of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

  • Cart – an element of the Store software where the Products selected by the Customer for purchase are visible, and where the Customer can modify the Order details (e.g., quantity of products or removal of items).

  • Product – any item available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.

§ 3 Technical Requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, the following are required:

  • A computer or mobile device with internet access and a web browser,

  • An active electronic mail (e-mail) account,

  • Enabled cookies support in the browser.

§ 4 General Information

  1. All Products offered in the Store are brand new (unless explicitly stated otherwise in the product description) and free from physical and legal defects. The products have been legally introduced to the Polish market.

  2. It is the sole responsibility of the ordering party to select and match the appropriate part. The Seller shall not be held liable for incorrect part selection made by the Buyer.

  3. The Seller shall not be liable for any disruptions in the functioning of the Store caused by unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

  4. Browsing the Store's assortment does not require creating an Account. Placing orders for Products in the Store's assortment is possible either after creating an Account in accordance with § 5 or by providing the necessary personal and address data enabling the execution of the Order without registration ("Checkout as Guest").

  5. Prices in the Store are specified in various currencies depending on the selected language version, namely: PLN (Polish Zloty) or EUR (Euro). The listed prices do not include delivery costs.

  6. The final amount to be paid by the Customer consists of the price of the Product and the cost of delivery, of which the Customer is informed on the Store's website during the process of placing the Order.

§ 5 Creating an Account in the Store

  1. In order to create an Account in the Store, the Registration Form must be completed. It is mandatory to provide the following data: first name and surname, e-mail address, and password.

  2. Creating an Account in the Store is entirely free of charge.

  3. Logging into the Account is done by entering the login and password set and confirmed in the Registration Form.

  4. The Customer has the right to delete the Account at any time, without giving any reason and without incurring any fees, by sending an appropriate request to the Seller.

§ 6 Rules for Placing an Order

In order to place an Order, the Customer must:

  1. Select the Product that is the subject of the Order and click the "Add to Cart" button.

  2. The system will then redirect the user to the "Cart" tab.

  3. To finalize the order as a guest, fill out the personal and address data, select the preferred delivery method, and the payment method. Check the mandatory box: "I agree to the terms of service". After payment is made or confirmed, the Seller processes the Order and notifies the Customer via email.

  4. If the Customer possesses an Account, they only need to log in. In this case, the personal and address details are filled automatically.

§ 7 Legal Disclaimer Regarding Spare Parts

  1. All spare parts available in the Store's assortment, unless explicitly stated otherwise, are non-original parts (aftermarket replacements).

  2. The offered products are intended solely for the purpose of repairing a complex product so as to restore its original appearance and functionality, in accordance with applicable legal provisions regarding the protection of industrial designs (the so-called "repair clause").

  3. Any references to brand names, models, or trademarks of original equipment manufacturers (OEM) are for reference purposes only. Their use is strictly necessary to inform the Consumer about the intended purpose and technological compatibility of the offered aftermarket replacement part. The Store is not economically or organizationally linked to the original equipment manufacturers in any way.

  4. The manufacturer of the replacement parts and the liable entity is the Seller.

§ 8 Payments

  1. For each order placed, a receipt or an invoice is issued, which by default is attached to the shipment on the outside of the package under the waybill.

  2. The Customer may use the following payment methods:

    • Bank transfer to the Seller's bank account,

    • Online payment via Przelewy24 or PayPal,

    • Cash on delivery (COD).

  3. In the case of payment via traditional bank transfer, the Customer will receive an order confirmation email containing the bank account details and the order number. The Customer has 7 calendar days to complete the payment.

§ 9 Execution of the Sales Agreement and Delivery Methods

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store.

  2. After the Order is submitted, the Seller confirms its receipt. Upon receipt or verification of the payment for the Product, the Seller proceeds to process the Order. The Customer is informed about each stage via e-mail.

  3. The Customer has the right to choose between two delivery methods:

    • Free personal pickup at the Store's operational premises,

    • Delivery via a carrier/courier specified in the Order description.

  4. The automatic e-mail received immediately after placing an order constitutes a confirmation of receipt of the order. The actual conclusion of the Sales Agreement occurs only when a Store employee verifies the stock availability and issues the sales document. Due to simultaneous brick-and-mortar sales and other distribution channels, the Seller reserves the right to cancel an order if the stock is unavailable.

  5. The Store executes deliveries both within Poland and abroad, in accordance with the delivery price lists visible during checkout.

§ 10 Return of Ordered Products (Right of Withdrawal)

  1. A Consumer, in accordance with applicable laws, may withdraw from a distance Sales Agreement without giving any reason and without incurring costs within 14 calendar days from the date of receipt of the Product. The Consumer is then obliged to return the Product within the next 14 calendar days.

  2. To exercise the right of withdrawal, the Consumer must submit a clear declaration of withdrawal to the Seller. To meet the deadline, it is sufficient to send the declaration before its expiry via traditional post or electronically to the e-mail address specified in § 1.

  3. In the event of withdrawal from the agreement by the consumer on the basis of Article 27 of the Polish Consumer Rights Act, the consumer bears the direct costs of returning the item.

  4. In the case of a purchase of a strictly professional nature (B2B transactions involving non-consumers, such as legal entities or sole proprietorships buying goods directly related to their professional trade), the institutional Customer may return the goods at their own expense, subject to a restocking fee: 5% for standard in-stock goods and 10% for custom-imported goods ordered specially upon the client's request.

  5. In individually agreed circumstances, an exchange of goods without incurring the aforementioned restocking fees is possible, provided that the total value of the returned goods is lower than the value of the replacement item being purchased.

  6. The returned Product must not bear any signs of use. Mounting the part on a machine is legally considered use, and its return under the standard withdrawal procedure will not be possible.

§ 11 Complaints (Warranty / Statutory Non-Conformity)

  1. In the event of a defect in the Product purchased from the Seller, a Consumer has the right to file a complaint based on the provisions regarding the statutory non-conformity of goods with the contract, in accordance with the Polish Consumer Rights Act. For non-consumer (B2B) business clients, the provisions concerning warranty (rękojmia) under the Polish Civil Code apply.

  2. The complaint should be submitted in writing or electronically to the Seller's address specified in these Terms and Conditions or via the contact form available on the website.

  3. It is recommended that the complaint includes specific details regarding the defect of the Product, the date of its occurrence, the personal data of the person filing the complaint, and their preferred remedy.

  4. The Seller shall address and respond to the complaint within 14 days of its submission. If the complaint is resolved in favor of the Customer, the Seller will repair or replace the defective Product with a new one, reduce the price, or refund the purchase price in accordance with statutory rules.

  5. Products sent back under the complaint procedure must be shipped to the address specified in § 1 of these Terms and Conditions.

§ 12 Personal Data in the Online Store

  1. The Controller of the Customers' personal data collected via the Online Store is the Seller.

  2. Personal data is collected solely for the purpose of executing the Sales Agreement and fulfilling legal duties.

  3. The recipients of the personal data of the Store's Customers may be:

    • The selected carrier or intermediary executing shipments on behalf of the Controller,

    • The selected entity processing electronic payments in the Store.

  4. The Customer has the right to access, rectify, erase, or restrict the processing of their personal data, in line with the privacy policy and GDPR regulations.

§ 13 Final Provisions

  1. The Seller reserves the right to make changes to these Terms and Conditions. Orders placed before the changes take effect are governed by the version of the Terms and Conditions active at the time of placing the order.

  2. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Act on Providing Services by Electronic Means, the Consumer Rights Act, the Civil Code, and the Personal Data Protection acts (GDPR).

  3. The Consumer has the opportunity to use out-of-court methods for handling complaints and pursuing claims. In addition to domestic alternative dispute resolution (ADR) methods, the Consumer may use the European Union ODR (Online Dispute Resolution) platform, used to settle disputes regarding contractual obligations arising from online sales agreements. The platform is accessible at: http://ec.europa.eu/consumers/odr/. The Seller's direct contact e-mail for this purpose is: [email protected].